退款政策

Return & Refund Policy

Last updated: September 12, 2026

Thank you for shopping at Coilover Custom Made in China.

Please read this policy carefully before making a purchase. Our coilover suspension kits are custom-made-to-order products, and the following terms apply.

1. Custom-Made Products

All our coilover suspension kits are manufactured to order based on the vehicle specifications (make, model, year, chassis code) provided by the customer at the time of purchase. Because each set is custom-built, we do not accept returns for reasons other than manufacturing defects or errors on our part.

2. 30-Day Return Window for Manufacturing Defects

You have 30 calendar days from the date of delivery to request a return for manufacturing defects. To be eligible for a return, the item must be:

- Unused and not installed on any vehicle

- In the same condition that you received it

- In the original packaging with all included hardware

- Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following are NOT eligible for return:

- Custom-made products where the customer provided incorrect vehicle information (wrong make, model, year, or chassis code)

- Products that have been installed, modified, or damaged due to improper installation

- Products showing signs of use, wear, or damage caused by the customer

- Sale or promotional items

4. How to Initiate a Return

To start a return, contact us at yyc888996@gmail.com with your order number, photos of the product, and a description of the issue. We will review your request within 3-5 business days. Do not send your purchase back without our approval. We will provide a return shipping label and instructions if your return is approved.

5. Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately at yyc888996@gmail.com with photos. We will evaluate the issue and provide a replacement or refund at our discretion.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method. Please note that your bank or credit card company may also need additional time to process and post the refund.

If you have not received a refund within 15 business days of our approval, please contact us at yyc888996@gmail.com.

7. Return Shipping Costs

For returns due to manufacturing defects or errors on our part, we will cover the return shipping costs. For all other approved returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Professional Installation Recommended

Our coilover suspension kits require professional installation and alignment. We are not liable for any damage caused by improper installation, misuse, or failure to follow installation guidelines.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: yyc888996@gmail.com